Effective Date:  15/09/2024

At Prince Travels, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website. By booking our services or interacting with us online, you consent to the terms described in this policy.

1. Information We Collect

We collect various types of information to provide you with the best travel experience. The information we collect includes:

• Personal Information: This includes your name, phone number, email address, and other relevant details you provide when booking a service.
• Travel Details: Information related to your booking, such as pick-up and drop-off locations, trip dates, and any special requests.
• Payment Information: We collect payment details (such as credit/debit card information) for processing transactions, but this information is handled securely by our third-party payment processors.
• Device Information: When you visit our website, we may collect information about your device, including your IP address, browser type, and browsing behavior through cookies and other tracking technologies.

2. How We Use Your Information

The information we collect is used solely to improve our services and provide a seamless experience for our customers. Specifically, we may use your information for the following purposes:

• Booking and Service Fulfillment: To process and confirm your travel bookings, arrange transport, and communicate important details regarding your trip.
• Customer Support: To respond to your inquiries, handle complaints, and provide updates about your bookings.
• Payment Processing: To process payments and refunds securely.
• Marketing and Promotions: With your consent, we may send you marketing materials, such as special offers, updates, or newsletters. You can opt out of these communications at any time.
• Website Improvements: To analyze traffic and usage patterns on our website to enhance your user experience.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information with third parties under the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers, such as payment processors or vehicle maintenance partners, to facilitate our services. These providers are obligated to keep your information secure and use it only for the intended purposes.
• Legal Requirements: We may disclose your information if required by law or in response to a valid legal request (e.g., from law enforcement agencies).
• Business Transfers: In the event of a merger, acquisition, or sale of Prince Travels, your information may be transferred as part of the business assets, subject to the same privacy protections outlined in this policy.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. These measures include:

• Encryption: We use secure encryption protocols for the transmission of sensitive information (such as payment details).
• Access Controls: Only authorized personnel with a legitimate business need have access to personal information.
• Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Privacy Rights

As a customer of Prince Travels, you have certain rights regarding your personal information:

• Access and Correction: You have the right to request access to the personal information we hold about you and to correct any inaccuracies.
• Deletion: You can request the deletion of your personal information if it is no longer necessary for the purposes for which it was collected.
• Marketing Opt-Out: If you no longer wish to receive marketing communications from us, you can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to collect information about how you interact with our site. This helps us improve our website’s performance and deliver a better user experience. The types of cookies we use include:

• Essential Cookies: Necessary for the functioning of our website, such as maintaining your session and processing bookings.
• Performance Cookies: Help us analyze website traffic and usage patterns to improve our services.
• Marketing Cookies: May be used to deliver relevant advertisements or promotions.

You can control your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Children’s Privacy

Prince Travels does not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed of any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Phone: 9805398520
• Email: info@princetours.in
• Address: Prince Travels, Dharamshala, Himachal Pradesh, India